Supplemental Health Insurance Company’s Commitment to Customer Service Demonstrated 3 Years in a Row
HUNT VALLEY, MD – date –ArmadaCare has received a “best-in-class” Net Promoter Score (NPS) for 3 years running, solidifying their standing as a frontrunner in the health insurance industry. Their score has risen 4 points from the previous year to reach +72, earning the company a “world class” status. ArmadaCare’s NPS continually ranks the company with the leading brands in customer satisfaction, such as Amazon (+73) and Southwest (+62) according to NPSbenchmarks.com and CustomerGauge. ArmadaCare’s NPS is also a full 60 points higher than the health insurance industry average (+12).
“We are beyond pleased to see our commitment to service excellence result in continued improvement, and we can only strive to keep going,” says Jamie Spriggs, ArmadaCare’s Chief Operating Officer. “Not only do our supplemental reimbursement insurance products provide meaningful coverage, but they also focus on an ultra-positive member experience. And together, that creates happy clients.”
Net Promoter Score, or NPS, is a metric that calculates how likely is it that a client would recommend a company or product to a friend or colleague by using a simple 0-10 scale. Respondents are classified as promoters, passives or detractors. The percentage of detractors is then subtracted from the percentage of promoters, and the passives are not factored into the calculation. Scores range from -100 to +100, with scores of +50 and higher considered “best-in-class” in customer loyalty and scores of +70 and higher considered “world class.”
“It’s a testament to what can be achieved with supplemental health benefits done well,” says Charlotta Winslow-Jenkins, ArmadaCare’s Chief Marketing Officer. “We have earned a place in the top percentile of customer-centric companies. That is a feat not just for health insurance companies but for any company. We are thrilled.”
A pioneer in the supplemental insurance industry, ArmadaCare creates and delivers specialty employee benefits, backed by premier insurance carrier partners.* Strategic benefit consultants recommend ArmadaCare’s innovative insured products to support their product differentiation and to help employers meet the health and benefit needs of various employee constituent groups. Specifically designed to fill gaps in primary coverage, ArmadaCare’s solutions provide tax-efficiency and the ability to offer targeted coverage to select employee classes as defined by the employer. In addition to offering reimbursement for various types of out-of-pocket medical expenses, ArmadaCare’s products include additional health support services and convenience features, all of which are delivered with ArmadaCare’s hallmark world-class service. Learn more at www.ArmadaCare.com.