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World-Class Services 2017-02-08T21:24:57+00:00

We are passionate about world-class service. Every aspect of our plan is designed to deliver the best member experience.

With the plan’s swipe-and-go prescription Visa® card, members can pay for their eligible prescription expenses instantly, virtually eliminating the need to file prescription claims.

Members use the plan’s secure online portal or mobile app to conveniently submit and manage their claims.

Our members are reimbursed quickly with guaranteed fast claims turnaround.

Reimbursements are delivered directly to members’ bank accounts daily, no matter the amount.

Our Service Excellence Speaks for Itself

Our service team has the expertise and experience in serving the most discerning clients.  They work each and every day to make sure our members understand, use and are extremely satisfied with their Ultimate Health plan.

Customer Satisfaction

96% Customer Satisfaction

Customer Satisfaction

Our satisfaction rating among our members is an astounding 96%. This far exceeds the industry average of 70%.

Client Retention

97% Client Retention Rate

Client Retention

Clients who choose Ultimate Health, stay with Ultimate Health – because of our robust coverage and extraordinary service.

+68 NPS

Best-in-Class Rating

+68 NPS

Our “best-in-class” +68 Net Promoter Score (NPS) is a full 56 points higher than the health insurance industry average (+12). We rank among other leading brands in customer satisfaction, such as Amazon (+69), Southwest (+62) and Zappos (+57).

In our eyes, all clients and members are VIPs who deserve a reliable and responsive service experience. Every day. In every way.